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Return and Refund Policy

Eligibility for Returns

You may return Dunn-EZ All Purpose Cleaner within 30 days of the original purchase date if the following conditions are met:

The product is in its original packaging and has not been used excessively (minimal usage for testing is acceptable).
You provide proof of purchase (receipt or order confirmation).
The return request is initiated within 30 days of delivery or purchase.

Non-Returnable Items

We do not accept returns on:

Products that have been more than 25% used.
Items purchased over 30 days ago.
Free promotional items or giveaways.
Items not purchased directly through Dunn-EZ (e.g., third-party retailers—please contact them directly).

How to Return a Product

To return a product, please follow these steps:

Contact Customer Support:
Contact us through our Contact us page to initiate the return process. Please include your order number and the reason for the return.
Receive Return Authorization:
Our team will provide a Return Authorization Number (RA#) and instructions for shipping.
Package the Product:
Carefully pack the item to prevent damage during transit. Include the RA# inside the package.
Ship the Product:
Ship the return to the address provided in your return instructions. Customers are responsible for return shipping costs, unless the item was defective or incorrect.

Refund Process

Once your return is received and inspected:

If approved, a refund will be issued to your original payment method within 7–10 business days.
You will receive an email confirmation once the refund is processed.
If the product is found ineligible for a refund, we will contact you with options.

Damaged or Defective Products

If your Dunn-EZ All Purpose Cleaner arrives damaged or defective:

Contact us within 7 days of delivery with photos of the product and packaging.
We will send a replacement at no additional charge or issue a full refund, based on your preference.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Contact Us

If you have any questions or concerns, please don’t hesitate to reach out:

📧 Contact us page
🌐 Website: www.dunn-ez.com

Privacy Policy for Dunn-EZ

Effective Date: 04/28/2025

At Dunn-EZ, your privacy is a top priority. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, create an account, or make a purchase.

By accessing or using our website at www.dunn-ez.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Full name
Email address
Phone number
Billing and shipping address
Account login credentials (if you create an account)
Order history

B. Payment Information

Credit/debit card details are collected via a secure payment gateway. We do not store full card numbers, CVVs, or expiration dates on our servers. All payment processing is handled by PCI-DSS compliant third-party providers (e.g., Stripe, PayPal).

C. Automatically Collected Data

IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Referring website

This data helps us improve the performance, usability, and security of our website.

2. How We Use Your Information

We use the information we collect to:

Process orders and payments
Create and manage your account
Communicate order updates, promotions, and product news
Improve website functionality and user experience
Comply with legal and regulatory requirements
Prevent fraud and ensure website security

3. Sharing of Information

We do not sell or rent your personal information to third parties. We only share your data with:

Trusted third-party service providers for payment processing, shipping, email marketing, and website analytics
Law enforcement or government agencies when required by law
Affiliated partners or contractors, only to the extent necessary to fulfill services on our behalf

All partners and service providers are contractually obligated to keep your data secure and confidential.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Maintain your session and preferences
Analyze site traffic and usage patterns
Provide personalized content or advertising

You may disable cookies in your browser settings, but this may limit certain site features.

5. Your Rights and Choices

Depending on your location, you may have rights to:

Access, update, or delete your personal information
Request a copy of your stored data
Opt-out of marketing emails (via the unsubscribe link in any email)

To make a data request, please contact us at privacy@dunn-ez.com.

6. Account Security

If you create an account on our site:

You are responsible for keeping your login credentials confidential.
We recommend using a strong, unique password.
We will never ask you for your password via email or phone.

If you suspect unauthorized access to your account, please contact us immediately.

7. Data Retention

We retain personal information as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Order history and account data may be retained for up to 7 years for tax and audit purposes.
Payment details are stored securely only by our payment providers, not Dunn-EZ.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We encourage you to review it periodically.